CASE STUDY: MEDICAL SUPPORT

LOCATION:  Client involved in a sailing accident required medical evacuation to undergo surgery in the United States.

LOCATION: Saint Kitts 

SERVICE: Air Ambulance Medical Evacuation

SITUATION: 

While sailing off Saint Kitts on vacation, a Duty of Care client got her hand stuck in a winch and rope and as a result, suffered a severe hand injury. The patient was immediately taken to the local hospital on the island but required intensive surgery to repair her hand—beyond the scope of what the hospital could provide. The family of the patient contacted Global Guardian for assistance in transporting the patient to a hospital in the United States to receive care from a hand specialist and vascular surgeon.

RESPONSE:

Upon receiving the call from the client Sunday evening, Global Guardian’s Air Ambulance team immediately began coordinating a medical evacuation from Saint Kitts to Miami, Florida where the patient would be able to receive the required surgery to repair her hand. Working with a vetted and trusted aviation partner, the team quickly secured a private aircraft in Florida to execute the transport the following morning.

While the aircraft made its way to Saint Kitts, Global Guardian’s medical team reviewed the patient’s case and cleared them for the flight. The patient was transported by ground to the airport where the aircraft was waiting. Once safely on board, the patient made the 1,271-mile journey to Miami, Florida, where Global Guardian had arranged for ground transportation to immediately take the patient to her desired hospital.

Thanks to the quick planning and experienced execution by Global Guardian’s Air Ambulance team and their aviation partner, the patient arrived at the hospital without incident and within 24 hours of her call to undergo the necessary hand surgery and receive care from the appropriate specialists.

FROM THE CLIENT:

“I would like to thank you and your incredibly helpful team for assisting us with an emergent medical transport from the island of St. Kitts. Please know how grateful we are for the rapid and competent response by your team…who provided professional care and concierge arrangements for our family member. Your “uncommon” approach to customer service has been greatly appreciated, especially over the last 48 hours when we first learned of this medical emergency. With one simple phone call, your team mustered and solved the problem with relative ease and grace.”