CASE STUDY: MEDICAL SUPPORT

INCIDENT: Duty of Care client traveling from the UK to Africa requested medical guidance to prepare for extended trip

LOCATION: Africa 

SERVICE: 

• Travel & Medical Intelligence
• Duty of Care membership

SITUATION:

A Duty of Care client with an upcoming trip to a country in Africa called into Global Guardian’s 24/7 Operations Center asking for assistance from the medical team to adequately prepare for any unforeseen circumstances. The client had various questions related to vaccines required for entrance, the need for malaria medication, and general questions about medical risks in the area.

RESPONSE:

Upon receiving the request, the agent in our 24/7 Operations Center directed the client to review the travel safety and health-related information within Global Guardian’s mobile app to understand the medical risks of the country. The agent also immediately began coordinating with Global Guardian’s team of board-certified physicians to prepare a medical briefing customized to the client’s specific questions about his destination.

In preparing the briefing, Global Guardian’s medical and operations teams reviewed the medical risks of the area that could potentially impact the client’s safety. The country is at a high health risk due to poor medical facilities and resources, especially in rural areas, where the client would be staying for part of the trip. This prompted the team to supply the client with details about the most adequate medical facilities closest to the client’s location in country, as well as protocols for contacting Global Guardian should a medical need arise.

The report also included the following information to prepare for the trip:

• Required and recommended site-specific vaccinations, including determining if the client’s tetanus shot was up to date
• Determining the necessity of anti-malarial medication
• Guidance for a portable first aid kit to include bandages, antiseptic, etc
• Recommended supply of the client’s prescription (in original bottles) to bring, including extra doses and how to store

The team also advised the client to include their immunization card within their passport, and store additional copies of both the immunization card and passport in their luggage should the originals get lost.

Thanks to Global Guardian’s operations and medical teams, the client departed confidently for their trip with the appropriate knowledge needed should a medical incident occur while in Africa.